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TERMS AND CONDITIONS OF ENTRY TO LEICESTER RACECOURSE
1...... The Effect of these Conditions and Variations.
2...... Badges, PASS Cards and Other Entitlements to Enter the Racecourse
3...... Lost or Stolen Badges and Tickets.
5...... Conduct of Attendees.
6...... Dress Code.
7...... Unauthorised Trading, Advertising, Leafleting and other Commercial or Promotional Activity
9...... Food and Drink.
10.... Use of Camera, Video, Computer and Telecommunications Equipment
11.... Journalists, Publishing and Reporting.
12.... Media Coverage and recording for promotional purposes
14.... Loss or Damage.
16.... Abandoned or Delayed Racing and Other Events Affecting Racing
17.... Payment Terms.
TERMS AND CONDITIONS OF ENTRY TO LEICESTER RACECOURSE
IMPORTANT - please read
The following Conditions apply to all Attendees.
1.2 Whilst these Conditions are intended to be comprehensive, Attendees are admitted to the Racecourse on the basis that they will comply with both the letter and the spirit of these Conditions.
1.3 All Attendees are permitted access to the Racecourse at our discretion and must conduct themselves on the Racecourse in accordance with all reasonable rules, requests and guidelines which we may publish and impose from time to time. We reserve the right to amend and supplement these Conditions by publishing additional and supplementary conditions and guidelines from time to time (Variations). Variations will be effective to vary these Conditions on such basis as we may stipulate and may be of permanent or temporary effect. We will take all reasonable steps to bring any Variations to your attention.
2.2 Badges are non-transferable. All other Tickets shall not be:
(a) transferred, sold or offered for sale:
(i) if prohibited by law;
(ii) to anyone under the age of 18; or
(iii) in the course of any business whatsoever;
(b) coupled or bundled with any other product or services or used for any commercial or promotional purpose whatsoever; or
(c) offered or obtained as a competition prize, Without our consent (which we may withhold in our absolute discretion).
2.3 Any Ticket obtained in breach of Condition 2.1 shall be void. Any person seeking to use a void Ticket may be refused entry to, or ejected from, the Racecourse without refund and may be subject to legal action.
2.4 All Tickets issued by the Operator or on its behalf shall remain the Operator's property at all times. We reserve the right to require the immediate return of a Ticket at any time.
2.5 The Operator may retain records of any suspected misuse of Tickets or other documents or entitlements to enter the Racecourse and may share those records with other racecourses and /or the British Horseracing Authority.
2.6 These Conditions apply to all Attendees irrespective of whether or not an Attendee has paid for admission and whether or not an Attendee has been issued with a Ticket or other document or entitlement to enter the Racecourse.
2.7 These Conditions apply in addition to any other terms and conditions imposed on badge holders, or other entitlement that may have been issued or granted. These Conditions shall apply in preference to any conflicting provisions in such other terms and conditions.
2.8 No refund shall be given in respect of any unused part of any Ticket.
2.9 You must show your Ticket to the Operator on demand. If you fail to bring your Ticket to a fixture, you will have to pay the full daily admission price for the relevant enclosure (if any) applicable on the day.
2.10 Attendees must ensure that badges are securely attached to their clothing on racedays and visible at all times whilst present at the Racecourse.
2.11 When ordering online and over the phone there is a £3.00 administration fee added at the checkout to every order.
2.12 There will be no refunds given to tickets brought to the three main racing events of the year: Gentlemen's Day, Ladies Day and The Racecourse Del Mar. However at the managers discretion tickets for another race meeting will be given in its place if required.
4.2 Unless we give specific permission, you are prohibited from entering the Weighing Room, the Stewards' Room, the Sampling Unit, the Racecourse Stables, the Judges' Box, the Winners' Enclosure, the Parade Ring, the Press Room, the Racecourse Data Collection Area and any other areas marked private, 'officials only', or to which we may otherwise restrict access from time to time.
4.3 Children under the age of 18 must be accompanied by an adult. You are responsible for each child that you bring onto the Racecourse and shall ensure each child complies with these Conditions.
4.4 Children under twelve are not allowed to enter the Winners' Enclosure or the Parade Ring under any circumstances.
4.5 Your Ticket may restrict access to certain areas of the Racecourse including the various enclosures. Where a Ticket restricts access to some or all enclosures, transfers between enclosures may be possible on a raceday. Transfers will be subject to application at the Main Office or Transfer Kiosk.
4.6 No Ticket gives any Attendee any right to receive, use or exploit any racing data, audio, visual or audio-visual coverage of any race or fixture. All such rights are reserved. Any coverage or data made available at the Racecourse is made available for the personal use and consumption of Attendees only and redistribution to any person outside the Racecourse is strictly prohibited.
(a) has breached or is likely to breach these Conditions;
(b) has or is likely to commit a criminal offence or otherwise do anything which is unlawful; and/or
(c) behaves or is likely to behave in an unacceptable or unruly manner or in a manner likely to cause offence to other Attendees,and, any ban we may impose may, at our option, relate to the Racecourse and/or any other racecourse in Great Britain and may be temporary or permanent.
5.2 You must follow the reasonable written and/or verbal instructions of safety stewards, other staff or officials and the police or other emergency services present at the Racecourse at all times.
5.3 In the interests of safety or to check for items you are prohibited from bringing onto the Racecourse, we may request to conduct personal body searches of Attendees and/or search their personal belongings. We shall be entitled to refuse entry to or expel from the Racecourse any Attendee who refuses to comply with such a request.
5.4 The following items must not be brought onto the Racecourse: knives, fireworks, smoke canisters, air-horns, drinking glasses, bottles or other glass or similarly breakable containers, cans, poles and any other article that might be used as a weapon and/or may in our reasonable opinion compromise the safety of any person or animal present at the Racecourse. We shall be entitled to refuse entry to or expel and/or ban from the Racecourse any Attendee with such items in their possession.
5.5 The following are prohibited on the Racecourse:
(a) flags, banners and other articles and any behaviour which may distract or frighten the horses;
(b) unauthorised small unmanned aircraft, aerial systems or vehicles that have not been expressly authorised by the Operator in writing;
(c) any behaviour which may disrupt or impair the experience of other Attendees;
(d) climbing fences, stands or any other structures or buildings;
(e) throwing any object without lawful authority or excuse;
(f) obstruction of gangways, access ways, exits, entrances, stairways and similar places;
(g) damaging or defacing Racecourse property;
(h) smoking in any designated "No Smoking" areas; and
(i) any item which may be used for any marketing or promotional activity whatsoever which has not been expressly authorised by the Operator in writing.
5.6 We reserve the right to designate any and all areas of the Racecourse as "No-Smoking" areas.
5.7 From time to time we may close race track crossings for safety reasons. Attendees are prohibited from attempting to cross any closed crossing or attempting to cross the race track other than at an open crossing.
(a) any unauthorised badge, ticket or racecard sellers or hawkers; and
(b) any person directly or indirectly involved in the collation and/or distribution of any audio, visual, audio-visual coverage of or data relating to any race or fixture at the Racecourse or any other British racecourse which has not been expressly permitted in advance by the Operator.
7.2 We reserve the right to confiscate any equipment, stock or other materials in the possession of any Attendee whilst on the Racecourse who is, or whom we reasonably believe to be, involved in unauthorised trade, advertising, leaflet distribution or other commercial or promotional activities.
7.3 We reserve the right to take such legal action (including where appropriate obtaining injunctive and other relief) against or in respect of any person or entity that is in breach of this Condition 7, who has in the past breached this Condition 7 (or any equivalent prior provision) or whom we reasonably believe will breach this Condition 7.
7.4 If any unauthorised advertising or other sponsorship, promotional or marketing material is distributed to Attendees outside the Racecourse (for example, items of clothing) we reserve the right to refuse entry to any Attendee in possession of such material and to confiscate such material from Attendees within the Racecourse.
10.1 You shall not use any device or technology to capture, record, store, transmit or broadcast any data relating to any race, fixture or other race-related activity at the Racecourse, unless you are expressly permitted to do so by Condition 10.4.
10.2 In particular, you must not capture, record, store transmit (including live stream):
(a) any pictures of horses preparing for a race – including pre-parade riding, Saddling Boxes and Parade Ring;
(b) any pictures of jockeys preparing for a race – including Weighing Room and Parade Ring;
(c) any race (either at the Racecourse or any other racecourse) – this includes either "live" or pictures from the on-course CCTV;
(d) any data relating to any race (either at the Racecourse or any other racecourse) – e.g. odds, Going, colours and colour changes, jockey changes, results; or
(e) any activities in integrity areas (i.e. areas with limited access to BHA Officials and designated staff at the Racecourse) – including Weighing Room, Judges Box, Stables and any area signed 'officials only'.
10.3 The list in Condition 10.2 is indicative of the types of activity prohibited by Condition 10.1 but that list is not exhaustive.
10.4 You may use mobile devices and point-and-shoot or compact cameras to capture images for your own private and domestic use (but you shall not use professional level photography or filming equipment). The following rules apply:
(a) photography on the racing surface is strictly forbidden;
(b) flash photography is strictly forbidden; and
(c) you must not allow a third party to use such images for any commercial purpose and will notify the Operator immediately if you become aware of any unauthorised use of those images.
10.5 You agree that all copyright and other intellectual property rights in any unauthorised still, audio, visual, audio-visual coverage or other data shall be assigned to us on creation. If these Conditions are not sufficient to give effect to this assignment you will do all such things and execute all such documents as we may require to transfer ownership of those rights to the Operator.
10.6 Unless specifically permitted by these Conditions, you shall not use mobile telephones or any other communications device whilst on the Racecourse to communicate with anyone outside the Racecourse for the purpose of or in connection with any betting.
10.7 You may use mobile telephones or any other communications device whilst on the Racecourse to connect to the Racecourse Wi-Fi that is generally made available to Attendees by the Operator, for the purpose of accessing, and making full use of, certain betting websites. The full list of betting websites that the Operator agrees to make available to Attendees through the Racecourse Wi-Fi from time to time will be listed on the webpage that Attendees will be automatically directed to when connecting to the Wi-Fi.
10.8 We reserve the right to confiscate any camera, video equipment, mobile telephone, radio and any telecommunications or other device (including computer similar equipment) and any media or device upon which any audio/visual content or data may be stored that is in your possession and delete any such content if we believe you have breached or are likely to breach this Condition 10.
13.2 When assistance dogs are permitted they must be kept on leads at all times and must not be allowed to foul anywhere on the Racecourse.
13.3 To the extent we are legally able to do so, we reserve the right, if necessary, to force entry into a car to release animals which may be suffering.
14.2 Attendees must accept that, by its very nature, attending race meetings is not without risk. Attendees must therefore remain vigilant and exercise a reasonable degree of caution and care for themselves and those around them at all times.
14.3 Subject to Conditions 14.4 and 14.5, we shall have no liability for any indirect or consequential loss, damage, costs or expenses, any loss of profits, loss of opportunity or loss of revenue whether foreseeable or not.
14.4 Nothing in these Conditions shall limit or exclude our liability in respect of death or personal injury caused by our negligence or fraudulent act or omission or for any other liability which cannot by law be excluded or limited.
14.5 Nothing in these Conditions shall affect the statutory rights of any Attendee attending the Racecourse as a consumer.
14.6 You are responsible for any damage you cause (or a child in your care causes) to the Racecourse, any fixtures and fittings or goods or equipment owned by or in the possession of the Operator at the Racecourse and for any damage caused to the property of any other person or business present at the Racecourse.
15.2 All vehicles must be driven with the utmost care whilst on the Racecourse and all vehicle drivers must comply with all instructions of staff and other officials at the Racecourse. Vehicles must only be driven along routes and parked in areas specifically designated by the Operator. We reserve the right to require that any vehicle be moved, or to move any vehicle, if it is not parked in an area designated by the Operator or if it is otherwise obstructing the smooth operation of the Racecourse or represents a safety hazard.
16.2 In the event of any fixture being abandoned the refund policy is in the Main Office.
(a) Full refunds for tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the second race, thereafter no refunds will be given. Regrettably no cash refunds can be given on the day. Customers are requested to apply for refunds by post, with their admission ticket enclosed within 14 days of the fixture. Refunds are given in the form of a cheque only. Other than when a meeting is abandoned we operate a no refund policy, however in certain circumstances we may be able to offer an exchange of date. Please note that the processing time for refunds can take up to 28 working days depending on the numbers of refunds to be applied. The racecourse accept no responsibility whatsoever for any bank charges incurred should refunds take longer than advised. In relation to Party Packages following abandonment all discount within the package is taken from your entrance price, therefore all drink, food and betting vouchers will be refunded at full advised price with the reminder being the entrance refund. Unless advised otherwise you must return all your tickets before we can process any refunds. Please note that on our feature race/music days your ticket price is for racing and all music is offered free of charge. Should any act fail to perform on the day no discount or refund will be offered against your admission ticket.
16.3 In the event that a refund is due to an Attendee pursuant to the Operator’s refund policy, refunds cannot be made on racedays. To obtain a refund Attendees should send their Ticket with full address details, within 14 days of the date of the race meeting to: Leicester Racecourse Co. Ltd.Leicester Road, Oadby, Leicester. LE2 4AL.
16.4 Save as set out in these Conditions, we will have no further liability in relation to any abandoned or delayed racing.
16.5 We give no guarantee that any race or race meeting will take place; nor do we give any representation or warranty concerning the nature or quality of any race or meeting which may be held at the Racecourse.
16.6 Save as provided above, we shall not be liable to any Attendee if and to the extent that any failure or omission by us results from any event beyond our reasonable control such as, but not limited to, war, acts of terrorism, civil disturbance, any order or act of a governmental or regulatory body, fire, flood, severe adverse weather conditions, labour dispute, lock-out, disease, epidemic or other circumstances concerning the healthcare or well-being of humans and/or animals.
16.7 It is responsibility of the Attendee to check whether a raceday has been cancelled or rescheduled and the date and time or any rescheduled race or raceday.
17- Payment Terms
17.1 Ticket prices are inclusive of VAT. The Operator reserves the right to charge VAT (or any other applicable tax or levy) on any other services supplied including sponsorship and corporate hospitality.
17.2 Ordering 6 or more tickets customers may be eligible to receive a group discount. Group discounts are not available on certain race meetings such as Ladies Day. Please phone up the office on 0116 271 6515 to book your group tickets and to check if group discounts are available. Orders placed on the website for 6 or more tickets will not receive a group discount.
17.3 Discount codes cannot be used in conjunction with any other offer. They are for online use only and cannot be redeemed over the phone. Discounts on race day tickets will only be applied to the specific dates stated in the promotion and will exclude feature race dates such as Ladies Day unless stated otherwise.